Warranty and After-Sales Support for YAZO Products
YAZO provides warranty coverage and after-sales support for portable power stations, portable solar panels and related accessories.
Support includes product troubleshooting, technical guidance, maintenance recommendations, warranty assessment and product-use support for distributors, brands and project buyers.
Warranty Coverage by Product Category
Warranty periods vary by product category. Contact after-sales support with your product and order information if service is required.
Warranty Conditions and Service Review
Warranty and replacement requests are reviewed according to the product, issue and applicable service period.
What Our After-Sales Support Includes
Product Support
Troubleshooting for charging, output and operation issues.
Technical Resources
Manuals, specifications and connection guidance.
Maintenance Guidance
Support for inspection, storage, charging and routine care.
Application Support
Help with product configuration, accessories and application matching.
Warranty & Service
Warranty assessment and guidance on repair, replacement parts or other applicable support.
How the After-Sales Service Process Works
Product and order information helps the technical team review the issue and determine the appropriate next step.
Submit Your Request
Send the product model, serial number, order information and issue description.
Provide Information
Photos, videos and operating conditions may be requested.
Technical Review
The information is reviewed to identify the likely cause and next action.
Service Solution
Support may include troubleshooting, maintenance guidance, replacement parts or other applicable service.
Follow-Up
The case is followed through completion and product operation is reviewed where applicable.
Prepare This Information Before Contacting Support
Providing clear product and issue information can help the technical team understand the case more efficiently.
Product Care and Maintenance Support
After-sales support can also provide guidance for product inspection, storage, charging, connection and routine care.
Warranty Coverage Depends on the Product and Case
Warranty periods differ by product category. Service eligibility also depends on the product condition, issue cause, purchase information and whether the request falls within the applicable warranty or return period.
Warranty and After-Sales Questions
YAZO portable power stations have a 3-year warranty period.
YAZO portable solar panels have a 1-year warranty period.
Adapters and cables have a 2-year warranty period.
Contact after-sales support promptly with the product, order and issue information. Replacement eligibility and return requirements will be reviewed for the case.
Provide the product model, serial number, order information and issue description. Photos, videos and operating conditions may also be requested.
If an issue is caused by improper use, repair or replacement may involve additional cost depending on the circumstances.
Submit an After-Sales Support Request
Send the product and issue information so the case can be reviewed and the appropriate next step can be confirmed.
- Product model
- Serial number
- Order information
- Description of the issue
- Photos or video if available
- Operating conditions
- Accessories or connections involved